Privacy Policy

1) Who we are

• Brand: ShivAstra System
• Registered Address: Plot No. 23, Prahlad Nagar, Behind Mahindra Showroom, Opp. Reliance Petrol Pump, Garh Road, Hapur – 245101, Uttar Pradesh
• Service Delivery: Remote / Online (India + Global)
• Email: [email protected]
• WhatsApp/Phone: +91 9286716302

2) Information we collect

A) Information you provide

We may collect information you choose to share, such as:

• Name, email, phone/WhatsApp number
• Inquiry details (messages, requirements, preferences)
• Files/links you share (references, samples, briefs)
• If you use our Agent: text you type and (if enabled) voice input you provide

B) Payment verification information

If you make a payment via our payment flow, you may share:

• Payment screenshot and/or transaction reference (used only to verify payment and activate service)

C) Information collected automatically

When you use our website, we may collect standard technical information such as:

• Device/browser type, IP address (approximate location), pages visited, basic usage logs
• Cookies or similar technologies

3) Why we collect and use this information

• Respond to inquiries and provide customer support
• Deliver the services you request
• Verify payment proof and activate your service
• Improve our website content and Agent experience
• Maintain security, prevent misuse, and comply with legal obligations

4) How we share information

We do not sell your personal information.

We may share limited information with trusted service providers only when necessary, such as:

• Website hosting and security services
• Email/communication tools used to reply to you
• Analytics tools (only if enabled)

These providers are expected to protect your data and use it only to provide their services.

5) Data retention

We keep personal information only as long as needed for:

• Responding to inquiries and providing services
• Record-keeping and compliance where applicable

Payment screenshots are retained for verification and basic records. If AI voice/avatar work is involved, sensitive/raw identity assets follow the retention rule stated in our Consent Policy.

6) Security

We use reasonable administrative and technical safeguards to protect your information. However, no method of transmission or storage is 100% secure.

7) Your choices and rights

You may request access, correction, or deletion of your information (where applicable). You may also withdraw consent where processing is based on consent.

To make a request, email [email protected] or message us on WhatsApp.