Terms & Conditions

1) Who we are

• Brand: ShivAstra System
• Registered Address: Plot No. 23, Prahlad Nagar, Behind Mahindra Showroom, Opp. Reliance Petrol Pump, Garh Road, Hapur – 245101, Uttar Pradesh
• Service Delivery: Remote / Online (India + Global)
• Email: [email protected]
• WhatsApp/Phone: +91 9286716302

2) Services & scope

We provide service-based delivery, which may include (as applicable):

• Twin Content Engine (content pipeline delivery)
• Lead-to-Meet Engine (meeting-ready lead handover)
• Consulting (audit, strategy, SOPs, training)
• Development (minimal/custom as agreed)

Scope is defined by the plan you choose and/or a written scope confirmation (message/email/brief). If there is a separate proposal, scope document, or statement of work, that document will guide the deliverables for that engagement.

3) Client responsibilities

To deliver effectively, you agree to:

• Provide accurate information and timely responses
• Share required assets (brand references, access, context) when needed
• Give approvals on time where approvals are required
• Use deliverables responsibly and within platform policies

Delays in approvals or missing inputs may impact timelines.

4) Approvals, publishing & delivery

• Approval-gated publishing: If publishing is included, we require approvals before content goes live.
• Daily approvals: Publishing can be routed through daily approvals (as defined in the plan/workflow).
• Improvement meetings: We may schedule bi-weekly/monthly improvement reviews to refine the system.

We do not publish content without approval where approval is part of the workflow.

5) Payments & activation

A) Plans and payments

Twin Content Engine pricing may be displayed on the Pricing page. Lead-to-Meet Engine pricing is custom scoped.

B) Payment method & proof

For certain purchases, payment may be completed through a QR/UPI method shown on the Payment page. You may be asked to share a payment screenshot or transaction reference for verification.

C) Service activation

Service activation typically begins after payment proof is received and verified, and required onboarding inputs are shared.

6) Refunds & cancellation

Refund terms are shown on the Payment page (including any short refund policy). In general:

• Payments may be non-refundable once work has started or delivery has been initiated
• Billing issues or duplicate payments should be reported promptly via WhatsApp/email

If you need to pause or cancel an ongoing monthly plan, contact us and we will confirm the next possible effective date based on current delivery status.

7) Intellectual property (IP) & ownership

Unless agreed otherwise in writing:

• The client owns final deliverables provided as part of the service
• The client is responsible for ensuring they have rights to any assets they provide (logos, music, footage, etc.)
• Our internal methods, templates, and system structures remain our know-how (unless transferred explicitly as part of a documented handover)

For identity/AI twin workflows, ownership and restrictions follow the Consent Policy.

8) Results disclaimer (platform performance)

We focus on disciplined execution and structured systems. However:

• We do not guarantee platform results (reach, views, virality, conversions), as these depend on multiple external factors including platform algorithms and market conditions
• Lead outcomes depend on niche, offer clarity, scope, and volume; expectations are set during setup and refined through review

9) Agent (text/voice) usage

The ShivAstra Agent is provided for guidance and support.

• Site Guide mode is intended to explain our services and policies based on website information
• General Assistant mode may generate outputs that can be incomplete or incorrect

Do not treat Agent responses as legal/financial/medical advice. For confirmations, contact us directly.